sotongTerms of Use

When you open an account on sotong, you agree to our terms of use. These terms set out the rules for account opening, deposits, withdrawals, betting, and dispute resolution. We enforce these terms consistently across all account holders, and we expect all users to read and understand them before creating an account.

Our sotong platform operates in supported jurisdictions where online wagering is permitted by local law. We do not offer our services in jurisdictions where online gaming is prohibited. By creating an account, you confirm that you are of legal age in your jurisdiction, that access and use comply with local law, and that you are not using sotong in violation of any applicable regulation.

This page covers the key terms that govern your relationship with sotong. If you have questions about any term, contact our support team via email or in-app chat. Our services are available only where local law permits, and users are responsible for verifying compliance with their own jurisdiction's law.

Account Opening and Verification on sotong

To open an account on sotong, you must provide a valid email address, create a password, and complete identity verification. We require a valid ID document (KTP, passport, or driver's license) and proof of address. Our verification team processes documents during business hours; you will receive a notification once your account is approved. Verification typically completes within hours, though we do not guarantee specific timelines.

You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, contact our support team immediately. We will not be liable for losses resulting from unauthorized access if you have failed to protect your password or have shared it with others.

Your account is personal and non-transferable. You may not share your account with others, use multiple accounts to circumvent our rules, or create accounts on behalf of other people. If we detect account abuse, we reserve the right to suspend or close your account without notice.

Deposits and Payment Methods on sotong

We support nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits via e-wallets settle within minutes; bank transfers may take slightly longer as the transfer clears. Once your deposit is credited to your sotong balance, you can place bets, play live dealer games, or spin slots immediately.

We do not charge deposit fees. Some payment providers may apply their own fees on the sending end; those fees are the responsibility of the user. We do not refund deposits that are sent to incorrect account details or that fail to clear due to user error.

Deposits are final once credited. We do not reverse deposits except in cases of fraud or system error. If you believe a deposit was processed incorrectly, contact our support team with your transaction details.

Withdrawals and Settlement on sotong

Withdrawals are processed to your original payment method. If you deposited via mobile banking, your withdrawal returns to local payment; if via online payment virtual account, it returns to your e-wallet account. We do not charge withdrawal fees, though some payment providers may apply their own charges on the receiving end.

Withdrawal requests are reviewed subject to standard verification windows. We do not guarantee specific processing times, but our practice is to review requests during business hours and process them promptly thereafter. Withdrawals may be delayed if your account is flagged for verification or if we detect suspicious activity.

Before you can withdraw, your account must be fully verified and your identity confirmed. If you have not completed verification, you will not be eligible to withdraw. We may request additional documents or information before processing a withdrawal.

Betting Rules and Dispute Resolution on sotong

On sotong, all bets are placed at the odds displayed at the time of confirmation. Once you confirm a bet, the odds are locked in and cannot be changed. If odds shift after you place your bet, your original odds apply. Bets are settled based on the official result of the event—for football matches, the final score; for live dealer games, the outcome determined by the dealer; for slots, the result of the spin.

We reserve the right to void bets in cases of obvious error (such as odds displayed incorrectly due to system malfunction), fraud, or if the event is cancelled or postponed. If a match is postponed and rescheduled within a reasonable timeframe, bets remain valid for the rescheduled match. If a match is cancelled permanently, bets are voided and stakes returned.

If you believe a bet was settled incorrectly, contact our support team with your bet details and the reason for your dispute. Our team will review the settlement and respond within business hours. If we determine that an error occurred, we will correct it and credit your account. If we determine that the settlement was correct, we will explain our reasoning.

We at sotong settle all bets fairly and transparently, based on official results and our published rules.

Bonus Terms and Promotions on sotong

We do not offer fixed bonus amounts or guaranteed bonus terms. Any promotional offer on sotong is subject to specific conditions, which we will communicate clearly at the time of the offer. Bonuses, if offered, are credited to your account as bonus balance and may be subject to wagering requirements or other restrictions.

We reserve the right to modify, suspend, or cancel any promotion at any time. If you have questions about a specific promotion, contact our support team for clarification. We do not make promises about bonus amounts, bonus frequency, or bonus eligibility.

Jurisdiction and Service Availability on sotong

Our sotong platform operates in supported jurisdictions where online wagering is permitted by local law. We do not offer our services in jurisdictions where online gaming is prohibited. By creating an account, you confirm that you are accessing sotong from a jurisdiction where it is legal to do so.

We may restrict access to sotong from certain locations or IP addresses if we determine that doing so is necessary for legal compliance. If your account is restricted, we will notify you and explain the reason. You may contact our support team to discuss your situation.

These terms are governed by the laws of the jurisdiction in which sotong operates. Any disputes arising from your use of sotong will be resolved through our internal dispute process first. If you are not satisfied with our resolution, you may pursue other remedies available under your local law.

Changes to sotong Terms

We may update these terms at any time. Changes will be posted on this page, and we will notify account holders of material changes via email or in-app notification. Your continued use of sotong after changes are posted constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

We encourage you to review these terms regularly. If you have questions about any term or if you believe a term is unclear, contact our support team. Our English-language support is available via email and in-app chat during business hours.