sotongFrequently Asked Questions

When you register on sotong, we ask for your email address, a password, your full name, and your date of birth. After registration, you must complete identity verification (KYC) to use the platform. For KYC, we collect a photo or scan of your ID document (KTP, passport, or driver's license), a proof of address (utility bill or lease), and confirmation of your date of birth. This process may take one business day. If you are registering from Jakarta, Surabaya, Bandung, or Medan, our team can provide support in English via email or in-app chat. We use your information only to verify your identity and comply with anti-money-laundering regulations. See our Privacy Policy for details.

sotong services are available only where local law permits online wagering. We do not claim to operate under a government license or regulatory approval. Users are responsible for verifying that access and use of sotong comply with the laws of their own jurisdiction. If you are unsure whether sotong is legal in your location, consult a local lawyer or contact your jurisdiction's gambling regulator. Our Legal Notice explains this in detail. We may restrict access from certain locations if we determine doing so is necessary for compliance.

On the login page, click the "Forgot your password?" link. Enter your sotong email address. We send a password-reset link to your email within one hour. Click the link, enter a new password, and confirm. If you do not receive the email, check your spam folder or contact our support team via email or in-app chat. We verify your identity (name and ID document) before processing a password reset to prevent unauthorized access.

To deposit via local payment, online payment, or e-wallet on sotong, go to your account and select "Deposit." Choose your preferred method. We display a payment code or redirect you to the payment app. Enter the amount and confirm. Payment processors handle the transaction; we do not store your payment credentials. Your deposit appears in your sotong account balance within minutes. If your deposit does not arrive after one hour, contact our support team with your transaction reference number. We support deposits from mobile banking, local payment, online payment, and e-wallet virtual accounts as well.

Deposit ranges vary by payment method on sotong. Most e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment allow deposits from a minimum amount to a reasonable upper limit per transaction. Bank transfers via online payment, e-wallet, mobile banking, or local payment virtual accounts typically support higher amounts. For exact minimums and maximums, check the deposit screen in your sotong account or contact our support team. We do not charge deposit fees; payment processors may apply their own charges.

To withdraw from sotong, go to your account and select "Withdraw." Choose your payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer). Enter the amount and confirm. We process withdrawals during business hours. Most e-wallet withdrawals complete within hours; bank transfers may take one to two business days. Withdrawals are subject to verification windows to prevent fraud. If you request a withdrawal during a holiday (such as Idul Fitri or Idul Adha), processing may be delayed. Contact our support team if your withdrawal does not arrive within the expected timeframe.

Bonus offers on sotong come with specific terms: a minimum deposit may be required, the bonus applies only to certain games (usually sportsbook or live-dealer, not all slots), and you may need to play the bonus amount a set number of times before you can withdraw. Terms vary by offer and are displayed clearly when you claim a bonus. Read the full terms before accepting any offer. Bonuses are subject to verification windows and jurisdiction restrictions. If you have questions about a specific bonus, contact our support team via email or in-app chat.

RTP stands for Return to Player and is a percentage that describes how much a slot game pays out over time. For example, if a game has an, the game is designed to return 96 of every 100 units wagered, on average, over a very long period of play. RTP does not predict short-term results; individual sessions vary. sotong slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) each have a published RTP. You can view the RTP for any game in its information panel before you play. RTP is set by the game developer and does not change.

To place a football bet on sotong, navigate to the sportsbook section and select a league or tournament (Liga 1, Piala AFF, Champions League, Premier League). Choose a match and select your bet type (match outcome, over/under, handicap, first goal). Enter your stake and confirm. Your bet is settled after the match ends. During Idul Fitri or Idul Adha, match schedules may change; check the sportsbook for updates. Live bets are available during matches. If you need help understanding odds or rules, contact our support team.

sotong offers sportsbook (football, badminton, MotoGP), live-dealer tables (Blackjack, Roulette, Baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each section has its own rules and betting options. New games are added periodically; check your account for announcements. All games are available only where local law permits online wagering.

We at sotong encrypt your data during transmission and storage. Your password is hashed and not stored in plain text. Your payment information is handled by third-party processors (mobile banking, local payment, online payment, etc.); we do not retain full payment credentials. We retain your betting history and identity documents for seven years to support account recovery and dispute resolution. We do not sell your data to third parties. For complete details, read our Privacy PolicyYou may request access, correction, or deletion of your data by contacting our support team.

Our sotong support team responds to email inquiries during business hours. You can also use the in-app chat feature to reach us anytime. When you contact support, include your account email or username and a clear description of your issue. We respond to most inquiries within one business day. For urgent matters (such as account suspension or payment disputes), use in-app chat to reach our team sooner. All support is provided in English.