sotong Privacy Policy

This page describes what we collect when you use sotong and how we keep that data protected. We collect personal information—your email, identity documents, payment details, and betting history—to operate our platform, verify your identity, process deposits and withdrawals, and respond to your support requests. Our sotong privacy policy explains how we handle this data, who may access it, and what rights you have.

We take data security seriously. Your personal information is encrypted during transmission and stored on secure servers. We do not sell your data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), our support team, and where required by law.

Our servers may be located outside your jurisdiction. By using sotong, you consent to the transfer of your data to our operating locations. If you have questions about data handling, contact our support team via email or in-app chat. Our services are available only where local law permits.

What Data We Collect on sotong

When you open an account on sotong, we collect your email address, a password (which we hash and do not store in plain text), and your full name. During identity verification, we collect your ID document (KTP, passport, or driver's license), proof of address (utility bill or lease agreement), and date of birth. We use this data to verify your identity and confirm you are of legal age in your jurisdiction.

When you deposit or withdraw, we collect your payment method details—your bank account number, e-wallet username, or virtual account number. We share these details with our payment processors only to complete transactions. We do not store your full payment credentials on our servers; payment processors handle sensitive data themselves.

When you place bets or play on sotong, we log your betting history, game results, account balance, and session activity. We use this data to settle bets, respond to disputes, and detect fraud. We retain this history for seven years to support account recovery, dispute resolution, and regulatory compliance.

How We Use Your Data on sotong

We use your data primarily to operate our platform. We verify your identity to comply with anti-money-laundering and know-your-customer (KYC) requirements. We process your deposits and withdrawals using your payment details. We log your betting activity to settle bets accurately and maintain transparent records.

We may also use your data to communicate with you—notifications about account status, payment confirmations, support responses, and platform announcements. We send these messages via email or in-app notification only. We do not send unsolicited marketing messages unless you have opted in.

We analyze aggregate betting trends and platform usage to improve sotong—faster load times, better odds calculation, and more reliable live dealer streams. This analysis does not identify you personally; we use anonymized data only.

Third-Party Processors and Data Sharing on sotong

Our sotong platform relies on third-party processors to operate. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank: mobile banking, local payment, online payment, e-wallet) receive your payment method details to process deposits and withdrawals. These processors have their own privacy policies and data security practices.

We may share your data with law enforcement or regulatory authorities if required by law, court order, or government request. We do not voluntarily disclose your data to authorities; we respond only to legally valid requests.

We do not share your data with third-party advertisers, data brokers, or marketing firms. We do not sell your personal information.

We at sotong encrypt your data, limit access to authorized staff only, and retain information only as long as necessary to operate our platform and comply with law.

Your Rights and Data Management on sotong

You have rights over your data on sotong. You may request access to all personal information we hold about you by contacting our support team. You may request correction of inaccurate data—if your address is wrong in our records, we will update it. You may request deletion of your data, subject to legal retention requirements; if you request account closure, we will delete your data after the retention period expires.

You may withdraw consent for optional data processing at any time. For example, if you have opted into marketing emails, you may unsubscribe. This does not affect data we must retain for legal compliance or operational purposes.

To exercise these rights, contact our support team via email. We will verify your identity and respond within business hours. We may retain data longer than requested if retention is required by law or necessary to resolve disputes.

Cookies and Tracking on sotong

Our sotong platform uses cookies to maintain your login session and remember your preferences. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) to keep you logged in. We do not use persistent tracking cookies or third-party cookies.

You may disable cookies in your browser settings. If you disable cookies, you may not be able to log in or use sotong properly. We do not track your activity outside the sotong platform.

Data Retention and Account Closure on sotong

We retain your personal data while your sotong account is active and for seven years after closure. We retain this data to support account recovery, respond to disputes, and comply with anti-money-laundering regulations. After seven years, we delete your data unless retention is required by law.

If you close your account, your betting history remains on our servers for the retention period. Your identity documents and payment details are deleted after seven years. If you need to recover a closed account, contact our support team during the retention period.

Contact Us About sotong Privacy

If you have questions about our privacy practices, data handling, or your rights, contact our sotong support team via email or in-app chat. We provide English-language support during business hours. We will respond to privacy inquiries within five business days.

Our data protection practices comply with applicable laws in the jurisdictions where we operate. We do not claim to offer global privacy protection—your jurisdiction's laws may provide additional rights. We encourage you to review local data protection regulations.